New York – Results of a Greenwich Associates’ survey of risk management brokers reveals Integro, for the second year in a row, as industry leader in overall client satisfaction rankings. The survey, which included over 650 in-depth interviews with corporate risk managers and/or key insurance decision makers, yielded industry-leading scores for Integro in the categories of Overall Broker Quality, Execution Quality, Service and Knowledge. Integro’s quality index score is substantially above the major competitors, which demonstrates Integro’s overall client service quality performance and its ability to perform well on the broad based needs of its clients.
“Integro’s client-focused brokerage business model is clearly a driving force in the industry,” said Integro CEO Peter Garvey. “As the Greenwich Associates’ survey indicates, quality execution, responsive service and knowledgeable, focused staff equate to value for our clients. We remain focused on providing the superior client service on which we’re building our reputation.”
The 2009 Greenwich Associates Broker Quality Index (BQI) reveals the overall level of quality delivered by U.S. business insurance brokers, as determined by the results of interviews with 669 large corporate clients. Companies included in the research have annual sales of at least $500 million, and most interview participants are the key decision makers for their companies’ insurance purchases. Participants are asked to name the insurance brokers and carriers used by their companies and to rate the quality of these providers in a range of product and service categories. In the study, the most important drivers of client loyalty are overall service quality, price/value and a broker’s ability to understand client needs.
“Integro leads the industry on two very important loyalty scoreslikely to increase business, and likelihood to recommend. These are among the strongest measures of client relationship strength and the client’s view of Integro as a ‘valued partner’,” says Greenwich Associates Consultant David Fox. “In addition, Integro’s high overall client satisfaction score shows its leadership position among its competitors.”
Integro is an insurance brokerage and risk management firm dedicated to serving the insurance and risk management needs of complex institutional risks. Integro has offices across North America, as well as in Bermuda and London. Its U.S. headquarter office is located at 1 State Street, 9th Floor, New York NY 10004. Call 1-877-688-8701 or visit www.integrogroup.com.